Delivery & Returns

Delivery:

Delivery costs are calculated in your shopping basket and are based on the product you order and delivery address. Simply check the box for Estimate Shipping & Taxes and enter your shipping location and costs will be displayed.

We try to hold most items in stock and ship within 2-5 working days* (please see delivery update below), however please note during busy periods delivery times may be extended to 5 weeks. You will be notified by email of any delivery delays. If you have a delivery deadline to meet, please call us on 01789459234 or email mail@motolug.com immediately after placing your order to discuss this and we will try our best to help,

*DELIVERY UPDATE - Our current lead time is 5 - 6 weeks -  we are happy to reserve a trailer for you without an upfront payment.  Please contact us on 01789 459 234, or email us at mail@motolug.com for further information or visit our FAQ section for the latest update.

UK Orders: Orders will be shipped either via Royal Mail or courier (eg: UPS, TNT or DX Freight). Motolug will not be held responsible for any delay arising from Royal Mail or courier, and in all circumstances the maximum compensation provided by Motolug will not exceed the total shipping costs paid.

Note: Orders made on a Saturday or Sunday will not be processed until Monday.

Standard Delivery Orders will be shipped by Royal Mail, or courier . Delivery times approximately 2-4 working days.

Please note that due to Royal Mail Terms and Conditions we are unable to consider items lost until 21 days following the date the order was made.

International Orders:  PLEASE NOTE THAT INTERNATIONAL SHIPPING COSTS ARE FLUCTUATING DAILY.  PLEASE CONTACT US PRIOR TO ORDERING SO WE CAN OFFER YOU AN UPDATED SHIPPING QUOTE, AS PRICES QUOTED ON THE WEBSITE MAY BE INACCURATE.  ESTIMATED DELIVERY TIMES ARE ALSO SUBJECT TO CURRENT STOCK LEVELS AND MAY VARY FROM THOSE STATED BELOW.

Estimated delivery times:

Europe: 2 - 5 Working Days.

Worldwide: Up to 10 Working Days.

Returns:

Cancellation: In compliance with the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order with us. However, you must exercise your right within fourteen working days of receiving the goods and you must inform us in writing of your wish to cancel the order - either by email, post or fax. The goods must be returned to us at your expense by registered post or courier within seven days of the notice to cancel. The goods must be returned in original packaging and in resaleable condition (unused). We reserve the right to have the goods checked by a technician prior to replacement or refund.